Refund policy

At Taredu, we want you to feel confident when shopping with us. If your purchase doesn't meet your expectations, we're happy to review your return request according to the terms below.

Return Period

Eligible items may be returned within 30 days of delivery.

To qualify, the product should:

  • Be unused and in its original condition.

  • Be free from signs of use, damage, or alteration.

  • Include original packaging and tags, where applicable.

  • Be returned with any accessories or items originally included with the order.

Returns that do not meet these requirements may be declined.

Items Not Eligible for Return

Certain items may not be eligible for return, including:

  • Gift cards

  • Clearance or final-sale products

  • Personalized or custom-made items

  • Products specifically identified as non-returnable on the product listing

  • Items damaged through misuse or improper handling

How to Request a Return

Before sending anything back, please contact our customer support team with:

  • Your order number

  • The reason for your return

  • Photos of the product, when relevant

If your request is approved, we'll provide the necessary return instructions.

Please do not send a return to an address provided elsewhere or without receiving return instructions from our support team.

Refunds

After we receive your returned item, it will be reviewed to confirm that it meets the return requirements.

Once the return is approved:

  • The refund will be sent to your original payment method.

  • Refunds are generally processed within 5–10 business days after approval.

  • Your bank or payment provider may need additional time to make the funds available in your account.

If a return cannot be approved, we'll contact you with the relevant information.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A short explanation of the issue

  • Clear photos of the product

  • Photos of the shipping packaging, if available

We'll review the information and work with you toward an appropriate resolution.

Exchanges

Exchanges may be available when an item arrives damaged, defective, or was incorrectly shipped.

Please contact us before returning the product so we can provide the appropriate instructions.

Return Shipping

When a return is required because of an error on our part, such as receiving an incorrect or defective product, Taredu will cover the applicable return shipping cost.

For returns based on personal preference or a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

Any original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Restocking Fees

Taredu does not charge restocking fees for eligible returns.

Order Cancellation

You may request cancellation before your order has been processed for shipment.

Once an order has been shipped, it can no longer be canceled. You may instead request a return after delivery, subject to the requirements of this policy.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Taredu

Email: support@taredu.shop

Phone: +1 (204) 813-6875

Address: 2446 Rue De Lafitte Dr, Dickinson, TX 77539, United States

Customer Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM CST

We aim to respond to customer inquiries within 1 business day.