Refund policy
At ModarnNest.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
1. Return Period
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, accessories, and tags, where applicable.
- You must provide your order number or proof of purchase.
- The return request must be submitted within 30 days of delivery.
Items that are used, damaged by the customer, altered, or missing original packaging may not qualify for a return.
2. How to Request a Return
To start a return, please contact us before sending the product back.
Email: support@modarnnest.shop
Phone: +1 332-147-3264
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos of the product, if it is damaged or defective
Our customer service team will review your request and provide the return instructions.
Please do not ship a product back without contacting us first.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the product and packaging.
After reviewing the issue, we may offer a replacement, exchange, or full refund, depending on the circumstances.
If the product was damaged, defective, or incorrectly shipped due to our error, we will cover the applicable return shipping cost.
4. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.
5. Return Shipping Costs
For returns due to a change of mind, incorrect size, or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost.
If the return is due to a defective, damaged, or incorrect item, ModarnNest.shop will cover the applicable return shipping cost.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
6. Non-Returnable Items
The following items may not be eligible for return:
- Personalized or customized products
- Final-sale or clearance items
- Gift cards
- Products that have been used or damaged after delivery
- Items that are missing essential parts or original packaging
Any product-specific return restrictions will be clearly stated on the applicable product page.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to cancel your order before it is processed or shipped. However, once an order has been processed or shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
8. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us regarding an exchange.
Exchanges are subject to product availability. If a replacement is unavailable, we may issue a refund instead.
9. Late or Missing Refunds
If you have not received an approved refund after 10 business days, please:
- Check your bank or payment account.
- Contact your payment provider or bank.
- Contact us at support@modarnnest.shop.
We will assist you in checking the status of your refund.
10. Return Address
Approved returns should be sent to the address provided by our customer service team.
ModarnNest.shop
1001 E 47th St
San Angelo, TX 76903
USA
Please contact us before sending any return so we can confirm the correct return instructions.
11. Contact Us
If you have any questions about returns or refunds, please contact us:
ModarnNest.shop
Email: support@modarnnest.shop
Phone: +1 332-147-3264
Business Address:
1001 E 47th St
San Angelo, TX 76903
USA
We aim to respond to customer inquiries as soon as reasonably possible.